Local taxes and import duties are the responsibility of the buyer.
Unless otherwise noted, all items listed on our site are usually available and ready for small order purchase (<=100 pcs). We carry large stock on some items, and smaller stocks on other items. Please be advised that orders may have a 6-8 weeks lead time, depending on the size of the order and the product's specific availability.
All goods are packed for air freight in shock proof packaging, transit damage is the responsibility of the carrier and must be reported immediately to the carrier's representative. We will process your claim for damaged goods, but claims will only be accepted if you have reported the damage to the carrier. In the case of couriers or shipment methods that require a signature on delivery, it is important to note on the signature sheet that the goods have been delivered with damaged packing or wrapping. Please take a picture of the damage before opening the package.
We have a very good record of recovery of costs from carriers where these simple instructions have been followed.
All the Acme Systems products are 100% tested at the factory. These devices are sensitive electronic components, and must be handled with care, especially regarding damage caused by ESD (electrostatic discharge) and moisture.
All the products are under warranty for one 1 year. This warranty covers the boards kept in the original bag. If opened we have to evaluate whether to extend the warranty case by case.
Any returned merchandise must be accompanied by an RMA (return material authorization) number. Please contact Acme Systems to obtain an RMA.
Warranty is not valid under the following conditions:
The liability of Acme Systems is limited to replacement or repair of the defective items on the terms set forth and shall not be responsible for any subsequent or consequential events.
These products are not designed for use in life support appliances, devices or systems where malfunction of these products can reasonably be expected to result in personal injury. Acme Systems srl customers using or selling these products for use in such applications do so at their own risk and agree to fully indemnify Acme Systems srl for any damages resulting from such application.
Acme Systems srl assumes no liability for the following:
All of our product specifications are available on our web site http://www.acmesystems.it.
Please make sure that the products you select will meet your project requirements. There is a 30% Restock fee on returned non-defective items. If the sealed board box is unopened and not damaged, we can arrange a full refund for the merchandise, less ship charges (to you and back to us). There are no other exceptions to this policy, as we can no longer sell the unit as 'new' once it has been out in the field. Refund amounts will be based the purchase price.
All returns must have an RMA number issued by Acme Systems srl. Please contact us to discuss the nature of your problem or reason for return. We do not issue RMA requests via the phone or through a post in our forum. All RMA requests must include Customer name, invoice number, and a complete description of the problem in the email.
RMA Numbers are only valid for 15 days from the date they are issued. Please include your original receipt, RMA number, and printed email showing the thread discussing your problem and the Acme Systems RMA issuance.
Acme Systems will examine / test your RMA and email you with the status (credit memo, ship out replacement, etc.) within 15 days of receipt. All RMA replacement items will ship out via courier 5-Day.
The Customer is responsible for return shipping and insurance of the item(s). Please make sure that your RMA number is on the shipping label and that the package is packed well to avoid additional damage due to shipping. Damage or loss incurred on the return shipping is their responsibility of the Customer. Acme Systems will not refund or replace RMA items that are lost or damaged during shipment to us.
Customers must pay for all return shipping and the shipping costs incurred shipping a replacement unit. Discounted shipping may apply for the replacement shipping (back to Customer), each case is handled on an individual basis.
Once the returned item(s) are received, Acme Systems will examine and test the unit(s) to determine the best course of action -- refund, repair, replace, or verify functionality. Please note: modifying or damaging a product in any way VOIDS ALL WARRANTIES and no refund or replacement will be granted after inspection.
Any transaction or purchase from Acme Systems is governed by the laws of Italy. The competent law courts of the place where the seller has his registered office shall have exclusive jurisdiction in any action arising out of or in connection with any purchase from Acme Systems.